Testimonials

Before I started at the Foundation two years ago, our database was managed by so many individuals, it was like a revolving door. Each person used DonorPro a little bit differently. I joined the organization with no prior DonorPro experience. For a moment, I felt overwhelmed: new organization, understanding our operations, and needing to dive into a brand new system. That's when I discovered the DonorPro's Customer Service Department.

I'll tell you, there's nothing like their support in the industry. I scheduled my first meeting for online training, expecting to receive general lessons and limited information. To my surprise and pleasure, the lesson was geared directly towards our organization even training with our actual data! She worked with me to understand how we operated then found the best, most efficient way of organizing our information. It was tailored to exactly how I would best use the system. It was just an awesome experience.

I depend on DonorPro daily for accurate financial reports to our Board of Directors and Accounting Department. I feel certain in the accuracy of the data and reports that are generated from DonorPro. It's become my hub for donation processing and constituent communication and even allows me to process this information faster and more efficient! Also, the integration with Constant Contact has been particularly helpful in our communication and donor cultivation efforts. I am confident using the software and gladly recommend it to anyone.

I knew it was time for new software for our nonprofit, when I realized we were years deep in a system that provided inaccurate data reports, limited our number of users, and terminated our customer support service (unless we wanted to pay even more money). So when I began reviewing over a dozen software systems for our nonprofit, my priority list was set: unlimited licenses, intuitive software, varying user permission levels, and excellent customer support, all while keeping our budget in mind. Above all, the software selected needed to be able to strongly support us in our mission - a database that would be easy, intuitive, and complete so we could concentrate on our nonprofit goals.

After talking to a organization within the industry that uses DonorPro, I trusted that the software would fit my organization's needs plus give us room to grow. Learning that I can create custom forms for tracking not only donor information but client and volunteer information too was a big hurdle that DonorPro easily helped us overcome. Another hurdle we faced, was the limited technology resources available within the organization. We operate out of several locations on our grounds and I didn't want to be concerned with the safety and upkeep of our physical data and hosting server. Again, DonorPro had a solution. Implementing DonorPro's Software as a Service (SaaS) option, ensures me that the team at DonorPro is protecting our data and updating our software in turn allowing me to dedicate more time to our mission and goals. After reviewing everything that DonorPro has to offer, I quickly recognized that DonorPro presented a solid solution to our needs (customized forms, reliable data, quality reports, off site hosting and maintenance, customer support) and we were soon a thriving DonorPro client.

Now I can say that DonorPro is the central location for all of our efforts – tracking every person who interacts with our organization, communicating with staff and constituents, analyzing our projects and supporting us in our fundraising efforts. We can do all those through one reliable and flexible system. Implementation was actually 'dreamy'. After nightmarish experiences with the previous software, DonorPro's conversion team couldn't have made the process any smoother. They are insightful, responsive, and a pleasure to work with. My satisfaction doesn't stop there. DonorPro's customer care team is phenomenal. I can't remember a time when someone was not responsive with our questions or needs.

Events

We do a lot of fundraising events. Every fall we have a big event with a silent auction. It generates a lot of revenue and is essential to our success. In my first three years with Families First before DonorPro, auction checkouts were miserable, both for our staff and for our supporters. With over 300 items to process, some donors would stand in line for hours. Then we would spend weeks afterwards trying to reconcile

 reports, send receipts, and tie up loose ends. For our 2010 fall event, we used DonorPro to plan and manage our event and auction. DonorPro handled sponsorships, seating, registration and all auction logistics – from organizing auction items to checkout and receipting. What a difference DonorPro made! Saturday night, checkout was completed for over 300 guests with 322 items in under 30 minutes. Everyone walked away with their items, thank you letters and receipts. And, on Monday AM, we printed out all financial reports for our event.     

Database

When I joined the organization, we were using an old Access database where data was entered very inconsistently by the entire staff. Constituents were categorized inaccurately, records were lost when people left our staff, and there was no uniform way to how the data was inputted. When we decided to explore other options, we focused on our need for a flexible system, strong events management capabilities, and a central hub with custom fields with all of our varied types of constituents in mind.

After exploring almost every nonprofit system, DonorPro worked into our group of finalists. We liked DonorPro because we wanted to do some customization but really wanted to use the software 'off the shelf' with not too much tweaking. My final vetting process was a request to speak with references from the vendors' current clients. DonorPro immediately stood out when they emailed me their entire client list while the others were hesitant or sent just a few. More impressive: each client within the family services industry that I reached gave a very positive review. And now I know why. DonorPro has given us stronger data. We can analyze our data with confidence and in real time so we can react quickly to trends.

We had been using Excel spreadsheets to track our nonprofit's data for some time before deciding to look for new management software. After years of our building frustrations with Excel and our outdated software, we had a laundry list of 'must-haves' for a new system. First and foremost, we needed the ability to obtain a complete understanding of our data – fundraising, event growth, relationships – we wanted it all. We needed our entire staff on the system and a controlled way of keeping data consistent and clean. Also, we weren't going to budge on having the ability to query and report on any field – standard or custom. On top of it all, an affordable price was one of our biggest requirements.

Our search was thorough and critical. I created a list of 50 questions to our final list of vendors. There were certain deal breakers that I wasn't willing to budge on such as querying, custom fields, and clean reporting. After touring the DonorPro software and conducting thorough interviews with our DonorPro sales executive, I realized that I would not need to give up any of my requirements – not one! No matter how good a vendor's sales team is, it's the quality of the software that ultimately matters. DonorPro has a quality that makes them stand out among the others.

Since our pain-free implementation, DonorPro has saved our office a lot of time. We can quickly send reports to our Board of Directors and major donors. DonorPro prevents repetitive work and double-checks for errors in our data input. We are very happy with the decision we made in choosing DonorPro for our donor management and fundraising needs.

I've been thoroughly impressed by DonorPro as an excellent tool for managing our agency's fundraising efforts and I've been equally impressed by TowerCare's commitment to customer service.  Every employee I've met has worked extremely hard to make sure that our needs have been met.  It's an excellent product with very strong training and support.

The Events Management Module is incredible!  I was using separate systems to track seating, RSVP's, golfer foursomes, auction items and payment, and other event-related information.  Having this all integrated into DonorPro ensures continuity of information, while making the administrative side of running the events much smoother.  I would have killed to have had this 3 years ago-I know I spent countless hours recording this information.