FAQ

  • What types of organizations use DonorPro?

    DonorPro is used by all sizes and all types of nonprofits – from start-ups (with one user) to long established nonprofits with a million plus constituent records in their databases and hundreds of users.  DonorPro is used by stand alone nonprofits as well as by national organizations with many regional chapters.  DonorPro has clients throughout the world including the US, Canada, the UK, and Asia.  DonorPro is also used by all sectors of the nonprofit industry including educational institutions (universities, private and faith-based schools, charter schools, special education institutions, and education foundations); animal concerns (animal shelters, animal protection agencies, and nonprofit veterinary care providers); all types of faith based organizations; arts and humanities (museums, art institutions, film festivals, theaters, library foundations, and more); social and human service nonprofits (child and family welfare, humanitarian relief, missions, food and other necessity providers, nonprofits supporting the aged and handicapped, and member-based organizations); healthcare-related nonprofits (hospital and research foundations, disease-based support organizations, free clinics, and other nonprofit healthcare providers); and environmental concerns (conservancies and environmental protection and advocacy groups). 

  • Why should I use DonorPro?

    DonorPro provides the tools to allow you to raise more money and to increase your operating efficiencies.  Our DonorPro users see an average 40% gain in staff productivity.  Nonprofits world-wide choose DonorPro and continue to use DonorPro for these top reasons.  (1) DonorPro is intuitive and very easy to use.  (2) DonorPro is affordable for all sizes of nonprofits.  (3) We provide exceptional customer support.  We help you with best practices.  We listen to you and incorporate your suggestions into new releases of DonorPro.  (4) DonorPro has robust features and functions so you can easily manage all of your constituents (prospects, donors, volunteers, recipients of your services), your donations (pledges, recurring, memorial, honor, matching), your fundraising campaigns and events, and much more.

  • Does DonorPro communicate with other systems like my accounting software?

    Yes.  You can easily export data from DonorPro into Excel spreadsheets and comma delimited (CSV) files which you can then import into other applications.  In addition, DonorPro can create export files in specific formats for easy import into Quickbooks, Peachtree, Jenzabar, MIP, MAS 90, and other accounting software.
     

  • Do I need to have IT expertise to use DonorPro or an IT staff to manage DonorPro?

    No.  With our ASP (Application Service Provider) implementation, we host the DonorPro application and database on our servers in our Class A Datacenter.  We take care of maintaining the servers, of backing up your data, of providing disaster recovery, and much more.  You just need to provide the workstations (MAC’s or PC’s) that you’ll use to access DonorPro and you need to make sure you have an internet connection.
     

  • How many DonorPro users can I have?

    DonorPro’s base fees include unlimited users.  The software will support an unlimited number of concurrent users.  With robust role and rights based security, your organization can control what each user can see and what each user can do in DonorPro.  Many of our clients even provide access to DonorPro to their board members who help to cultivate major donors and corporate sponsorships.
     

  • How much does DonorPro cost?

    For DonorPro’s ASP (Application Service Provider) implementation (that’s where we host DonorPro on your behalf on servers in our Class A datacenter and you simply log in and use DonorPro), you pay on a monthly basis at a rate of $175 per month plus $0.005 (or one-half cent) per constituent record.  These fees include unlimited users, unlimited customer and technical support from 8AM to 8PM Eastern Time, and all upgrades and new releases of DonorPro. 
     

  • Do I have to purchase third party software and new hardware to run DonorPro?

    No third party software is required to run DonorPro.  Most clients use hardware (i.e. computer workstations, desktops, laptops) that they already have in their office – MAC’s and/or PC’s.  DonorPro runs on most operating systems including Linux, Windows, and Macintosh. 
     

  • How much training do I need?

    That depends on you.  DonorPro comes with free downloadable training videos that you can access at any time.  We do also recommend some instructor-led online training.  Most customers opt for 6 to 8 hours.  We also provide onsite training where we’ll come to your facility and provide a full day of training for your staff.  In addition, you’ll have a comprehensive DonorPro User’s Manual, a DonorPro Quick Reference Guide, and access to Online Help and Context Sensitive Help through your DonorPro application.  And, you can always pick up the phone and call Customer Support toll free with any questions, including “how to” questions. 
     

  • How difficult is it to convert my existing data into DonorPro?

    Our Implementation Team makes it easy.  We have converted data from all types of software and databases.  We’ll work with you to understand your current data and your current processes.  Then, we’ll make recommendations on how best to map your data in to DonorPro and will provide best practice recommendations too for the optimum way to configure and use DonorPro to meet the goals of your nonprofit.  We’ll extract your data, do a test conversion, and then work with you to validate your converted data in DonorPro.  We’ll make any necessary tweaks to our conversion program based on your input and then we’ll do your final test conversion.  Until the final test conversion, you will continue using your current tools.  Once the final conversion is complete, you’ll start using DonorPro.

  • Does DonorPro offer customer support?

    Yes.  All customers receive our “platinum” support for no additional fees.  Our Customer Support reps are available from 8AM to 8PM Monday through Friday via a toll free number and email.  You can also contact Customer support directly through the DonorPro software.